Terms and conditions

Homepage - Terms and conditions

Dear customer

Accepting the general terms and conditions of the CONZEPT.si website is a prerequisite for purchasing on our website, so we recommend that you carefully read them before you make your purchase. General terms and conditions determine your rights, your obligations, and your conditions of purchase. With every order you are aware, through our website, you are familiar with the entire contents of CONZEPT's general terms and conditions and that you have agreed to them without restriction.

Terms of Business of the online store CONZEPT

The general terms and conditions of the online trade chain conzept.si are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and the international codes for e-business. With the online store conzept.si is managed by Jaka Strojanšek, s.p. hereinafter referred to as "seller" or "CONZEPT". We suggest that you read the terms of the business below before using the online store. By purchasing in the online store, the visitor expresses his agreement to the terms below. All private data is strictly protected. The seller reserves the right to change the conditions at any time and without notice. All changes are binding on buyers, so we recommend that you regularly review the Terms and conditions. If you do not agree with the terms, please do not use the online store.

Index

- Prices
- Payment method
- Delivery deadline
- Issue of invoice
- Contract goods
- Ordering procedure purchase
- Right to withdraw from the consumer
- Refund
- Licenses
- Updates and support
- Protection of personal data
- Communication
- E-news
- Copyright protection
- Limitation of liability
- Exclusion of liability
- Complaints and disputes

Prices

All prices are in EUR and do not include VAT. Prices are valid at the time of order submission and do not have predefined validity. Due to the nature of online business, the offer and prices in the CONZEPT online store are updated and changed frequently. The sales contract between the provider and the buyer is concluded at the moment when the bidder completes the purchase (by clicking the Finish Purchase button). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer. Action offers are valid until the end date of the campaign. Shares and special offers are excluded, unless otherwise stated. The seller reserves the right to change prices without prior notice.

Payment method

The seller allows payment via paypal or via the invoice.

Delivery deadline

After purchase, you will have instant access to the purchased product file, which you download in your account under the tab "My Transferable Products". In the case of a payment through a prepayment, you will be given access when a bank transaction is successfully completed.

Access to the purchased product is possible until the buyer holds a valid and active license. If the license is not active or valid, access to the purchased product will be removed until the license is renewed again and becomes valid and active.

Issue of invoice

A product activation buyer also purchases an invoice in PDF format to the e-mail address of the buyer. Your account has a breakdown of the total amount for all costs related to the purchase. The buyer is obliged to check the correctness of the data before the order is made. The CONZEPT web platform automatically creates a document when submitting an order, which serves as an informative view of the purchased products.

Contract goods

Order is possible via online store. All information on the order is stored by Jaka Strojanšek, s.p.

The sales agreement between the seller and the buyer is concluded in the CONZEPT online store at the moment when CONZEPT sends the first electronic message confirming his order to the buyer. From this moment, all prices and other conditions are fixed and apply to both the seller and the buyer.

The sales contract (i.e., the first electronic message of the status of the order) is electronically stored on the seller's server and is available to consumers at their written request.

Ordering / purchase procedure

The customer chooses a package (essential, expanded, advanced), adds it to the shopping cart and then goes to the order completion. Enter the necessary information on the next page. Only the end of the purchase is completed by clicking on the "Finish Purchase" button. After the order is received, the customer receives an email containing all the necessary information about the order. The contract for the purchase of ordered items between the buyer and the tenderer is irrevocably concluded at this stage, at the same time the user agrees to use his email address for marketing purposes (e-news) in accordance with the personal data protection point.

Right to withdraw from the consumer

A 10-day free trial is available to verify the eligibility of the program. For distance contracts, the buyer has the right to terminate the subscription without having to give a reason for his decision. Within 10 days of free trial, the buyer must check that the CONZEPT program is working.

The provider ensures optimum performance of CONZEPT products. The company is not responsible for any future product failure after a period of 10 days of testing and confirmation of the service provided, as there may be an error due to improper use, interference with the settings and product code, changes made to the site or server where the host is and other factors, which may affect the proper functioning of the product.

Refund

After the 10-day free trial has expired, no refund is possible, as it is in no way preventable for the subscriber to never use the module in the future. handed over / sold to a third party.

Licenses

All products published on Conzept.si may only be used on one IP connection (one computer) at the time of purchase, unless you license the license for more than one product. CONZEPT allows individual parties to use one or more non-transferable licenses for products of the Concept for internal use.

All products contain a license which company verifies on the user's server. In the event of theft of the license, the unauthorized copying of the product to another store, or the reuse of the product at another URL, the company will provide notice of termination of your license.

Non-compliance and non-compliance in accordance with these operating conditions constitute a breach of the agreement and consequently also the revocation of the license to use the product. The company reserves the right to cancel the license.

Updates and support

Updates are available to all customers who have active and valid licenses. Automatic updates are available for all digital Concept products. Automatic updates are available as long as the purchased license is valid and active.

Support is available via e-mail to info@conzept.si. Answer time is guaranteed within 8 days of the received message.

Support and automatic updates are available for 1 year from the date of purchase of the license. After 1 year, the customer must renew his licenses in order to provide support and updates. For products where the subscription is automatically extended, automatic updates and support are available until the license is active and valid.

Support and automated updates for Conzept products are available as long as the Concept is in active development. In case any of the following occurs, Conzept is no longer responsible for providing support or automatic updates:

    • Conzept products are no longer actively developing under the auspices of Laura Štorman, graphic design and proofreading, s.p.
    • WordPress or WordPress Woocommerce platform is no longer in active development

Conzept will strive to provide the best possible support, however, we do not guarantee that we will respond or resolve a support claim in a time or content framework that will 100% satisfy the customer's expectations.

Automatic updates and support are only available to those customers who were originally licensed customers.

Technical support and service provision due to improper use, encroachment on the product code, changes made to the site or server where the host is located, and other factors that may affect the proper functioning of the product are payable at the price list, except for email support as part of the leased amount buying a product.

Communication

The provider will contact the user via means of distance communications only if this user does not expressly object. Advertising electronic and SMS messages will be clearly and unambiguously labeled as advertising messages, the sender will be clearly visible, promotional campaigns and other marketing techniques will be appropriately marked. The conditions for participation in them will also be clearly defined. The possibility and the method of unsubscribing from the receipt of advertising messages will be clearly demonstrated and the user's desire not to receive advertising messages is explicitly respected by the provider.

E-news

The user agrees to inform us occasionally about the news on the site, news in the offer and promotional campaigns when we apply for newsletters. The Tenderer undertakes not to misuse or transmit to the third party the User's e-mail in any way. The user can opt out of receiving news at any time.

Copyright protection

The contents of the online store www.conzept.si, including information, product descriptions, graphics, technology, product images and other unaddressed elements on the website of the provider are the property of Jaka Strojanšek, s.p, and protected by the Copyright Act rights and other laws and regulations of copyright law and may not be reproduced or used without the express written permission of Laura Štorman, graphic design and proofreading, sp. copyright infringers shall be appropriately prosecuted.

You may not give, sell, or lend to a third party the purchased product, documentation, and other copyrighted materials. It is forbidden to distribute copyrighted material through any medium.

You are required to retain copyrighted data in the unchanged form, including any link and signatures in the template.

Limitation of liability

The vendor is making every effort to ensure the up-to-date and correctness of the information published on its websites. Nevertheless, the properties of the articles or the price may change so quickly that the seller sometimes fails to correct the information on the web pages. In such a case, the vendor will inform the buyer of the changes and allow him to resign from the contract or to replace the ordered item.

The company is not responsible for the use of the conzept.si website and for any damage caused by the use of the online content contained therein. The company will strive for the correctness of the information. The company can change all content at any time without the obligation to inform users and is not responsible for the consequences of the changes thus made. Under no circumstances will the company be liable for any direct, indirect, incidental, economic or consequential damages resulting from the use or misuse of information and products, even if there was a possibility for such damage.

The products sold by Conzept are created with the desire to help optimize and automate business processes. The company is not liable for the occurrence of any damage resulting from the use of any product. The company is not responsible for prosecution arising from the use of the product, before the law or any illegal use.

Processing of personal data for direct marketing purposes

In accordance with the General Regulation on Personal Data Protection (GDPR) and applicable legislation in the field of personal data protection in the Republic of Slovenia, a legitimate interest of the seller in processing (using) their personal data is given in relation to persons who are buyers of Conzept, and otherwise an email address for the purpose of conducting direct marketing. On this basis, Conzept is able to send e-mails to its customers, who have provided their e-mail address within the shopping cart, for the purpose of offering their goods or services.

Emails for direct marketing will include the following components:

    • they will be clearly and unambiguously labeled as advertising messages,
    • sender CONZEPT will be clearly visible,
    • different campaigns, promotions and other marketing techniques will be labeled as such and the terms and conditions of participation will be clearly defined,
    • the method of unsubscribing from receiving advertising messages will be clearly presented.

The seller processes (uses) the e-mail addresses of his customers for direct marketing purposes, pending the receipt of the buyer's objection to the processing of personal data for direct marketing purposes.

The Buyer may at any time give free objections to the processing of personal data for direct marketing purposes.

Objection to the processing of personal data for direct marketing purposes

A buyer to whom Conzept sends an email to his email on the basis of his legitimate interest for the purpose of offering his goods or services (direct marketing) may at any time, without charge, object to the processing of his personal information (email address) for the purpose of conducting direct marketing, and otherwise:

    • by sending a notice of objection to the processing of personal data for direct marketing to the e-mail address of the manager info@conzept.si

Based on this objection, Conzept binds the buyer's email address immediately, but no later than 15 days, to permanently cease processing (use) for direct marketing purposes and to notify the buyer thereof. Conzept will therefore cease sending electronic notices to the Buyer for the purpose of offering its goods or services.

Exclusion of liability

We reserve the right to disable or disable access to the Site due to technical or other problems and maintenance, which means disabling or hindering the use of the online store. In case of technical problems on the website, we associate the right to cancel the contracts awarded, which has been affected by the technical error. In the event of cancellation of orders, we will notify you as soon as possible and provide you with further steps. You must ensure that you have adequate equipment protection (antivirus, etc.) before accessing and using the website. The buyer must ensure the appropriate security and confidentiality of the data used for registration on the website (e-mail address, password).

Complaints and disputes

The seller respects the applicable consumer protection legislation. The seller is struggling to fulfill his duty to establish an effective complaint handling system and to identify the person with whom, in case of problems, the customer can connect by e-mail. The complaint is submitted via the e-mail address info@conzept.si. The complaint processing procedure is confidential. The seller will within eight working days acknowledge receipt of the complaint, inform the buyer how long it will be handled and keep it informed about the progress of the procedure. The seller is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, the seller strives to do his best to resolve any dispute by mutual consent.

Company information

Jaka Strojanšek, s.p.

Braslovče 53
3314 Braslovče
Slovenia

The CONZEPT.si online store is operated by Jaka Strojanšek, s.p., Braslovče 53, 3314 Braslovče.